This job ad has been posted over 40 days ago. This ad will EXPIRE in 10 days.
applicants
SAP CS
at ProV International in
SAP – CS (Customer Service)
Job responsibilities:
• Assure process compliance
• Resolve incidents and requests for services
• Participate in problem management
• Execute approved change requests
• Perform solution testing and documentation
• Take over incidents which are escalated to 2nd tier
• Coordinate and facilitate solutions with other teams
• Ensure adherence to global templates and standard SAP functionality
• Keep customization reduced to a minimum
• Support implementation and maintenance of department objectives and roadmap
Job Requirements:
• Structure and manage technical objects for which services should be performed (for example, technical systems, machines)
• Manage data for warranties and business partners
• Create service requests
• Plan and execute requested services
• Bill the costs that arise as a result of the services being executed
• Monitor call processing in order to keep to deadlines and agreed response times
• Content and scope of the services and conditions for performing the services are defined in the form of a binding contract.
• Warranties commit the service provider to certain services.
• Service agreements protect both service provider and service recipient.
• Service agreements can represent a competitive advantage for the service provider or a deciding factor for the customer.
• Structuring and Managing of Technical Objects
• Call Management
• Service Agreements
• Mobile Scenarios
Interested applicants may send their resumes at [email protected] or [email protected] for faster processing
Job responsibilities:
• Assure process compliance
• Resolve incidents and requests for services
• Participate in problem management
• Execute approved change requests
• Perform solution testing and documentation
• Take over incidents which are escalated to 2nd tier
• Coordinate and facilitate solutions with other teams
• Ensure adherence to global templates and standard SAP functionality
• Keep customization reduced to a minimum
• Support implementation and maintenance of department objectives and roadmap
Job Requirements:
• Structure and manage technical objects for which services should be performed (for example, technical systems, machines)
• Manage data for warranties and business partners
• Create service requests
• Plan and execute requested services
• Bill the costs that arise as a result of the services being executed
• Monitor call processing in order to keep to deadlines and agreed response times
• Content and scope of the services and conditions for performing the services are defined in the form of a binding contract.
• Warranties commit the service provider to certain services.
• Service agreements protect both service provider and service recipient.
• Service agreements can represent a competitive advantage for the service provider or a deciding factor for the customer.
• Structuring and Managing of Technical Objects
• Call Management
• Service Agreements
• Mobile Scenarios
Interested applicants may send their resumes at [email protected] or [email protected] for faster processing
Published at 08-03-2011
Viewed: 155 times
Viewed: 155 times