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applicants

Full-time Call Centre Manager

at Mark Novak in

Title: Call Centre Manager
Specific Location: Pampanga area

A very EXCITING opportunity! Our company is growing FAST, looking to hire 30 employees for a NEW
call centre in Angeles City and we need someone to run the show. Be a part of a new start-up!
Please submit your resume now!

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Job Details:

You will be working under management of a global company which has clients all around the world.
You will be our front line customer service and support.


- Manage and direct all aspects of incoming call center operations

- Implements and reviews call center policies and procedures

- Develops and monitors quotas for service volume and timeliness

- Excellent communication skills and a proven record for coaching and developing employees

- Motivating call center agents to achieve high performance

- Coaching and retaining staff and coordinating bonus, reward and incentive schemes

- Overseeing the design and delivery of all training programs

- Monitors productivity of customer service representatives and generates reports

- Monitoring calls for quality assurance

- Recruiting and hiring new personnel

- Handling escalated concerns

- Inbound and outbound phone sales, support

- Internet sales and support

- MUST BE 100% FLUENT IN ENGLISH

- MUST HAVE COMPUTER SKILLS (Windows 7, WEB, VOIP)

- VERY POSITIVE and FRIENDLY ATTITUDE


We are looking for candidates who wish to advance a long-te0rm career in a large corporation with
lots of room for growth. You will grow with the company and your success will be rewarded.



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Published at 29-08-2011
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