This job ad has been posted over 40 days ago. This ad will EXPIRE in 10 days.
Call Centre Manager
at Mark Novak in
A very EXCITING opportunity! Our company is growing FAST, looking to hire 30 employees for a NEW
call centre in Angeles City and we need someone to run the show. Be a part of a new start-up!
Please submit your resume now!
You will be working under management of a global company which has clients all around the world.
You will be our front line customer service and support.
- Manage and direct all aspects of incoming call center operations
- Implements and reviews call center policies and procedures
- Develops and monitors quotas for service volume and timeliness
- Excellent communication skills and a proven record for coaching and developing employees
- Motivating call center agents to achieve high performance
- Coaching and retaining staff and coordinating bonus, reward and incentive schemes
- Overseeing the design and delivery of all training programs
- Monitors productivity of customer service representatives and generates reports
- Monitoring calls for quality assurance
- Recruiting and hiring new personnel
- Handling escalated concerns
- Inbound and outbound phone sales, support
- Internet sales and support
- MUST BE 100% FLUENT IN ENGLISH
- MUST HAVE COMPUTER SKILLS (Windows 7, WEB, VOIP)
- VERY POSITIVE and FRIENDLY ATTITUDE
We are looking for candidates who wish to advance a long-te0rm career in a large corporation with
lots of room for growth. You will grow with the company and your success will be rewarded.