Customer Service Associate for a pioneer Telecom account!
at [email protected] in
Customer Service Associate are the company’s primary interface with existing and potential customers and are responsible for ensuring that the customers receive the maximum benefit from the company’s products and services. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
· Attend to customer calls and provide outstanding service to customers throughout the duration of the call.
· Listens, probes and analyses to determine underlying needs of customer concerns.
· Identify or recognize sales opportunities to meet customer needs and actively offer client’s products and services.
· Act as a team player and coordinate work with fellow team members.
· At least two years of college education with no back subjects
· If less than two years of college education, at least one year of call center experience (agent position).
Preferably with experience with a telecoms account
· Excellent written and verbal communication skills.
· Strong PC and MS Office Skills
· must be willing to work in Northgate Cyberzone,Alabang.
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Work with a pioneer account in Firstsource. Be part of the first wave and be on the front row for growth and opportunities!
About the account: Founded and headquartered in UK, it is one of the world’s leading providers of communications solutions and services operating in 170 countries.
Fresh graduates with Excellent English written and oral communication skills are also welcome to apply
Interested and qualified candidates may visit the office Mondays-Fridays 11am-5pm.
6th Floor, Firstsource Buliding, Plaza D, Northgate Cyberzone,
Filinvest Alabang Muntinlupa City
You may apply on our website by clicking http://www.firstsource.com/Career.aspx