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applicants

Full-time Technical Support Representative for Digital Media/Gadgets

at TeleTech in

Our client is one of the largest retail booksellers with upscale retail outlets & coffee nooks around the US.

Responsibilities:

- Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
- Provides concise, quality customer service in a professional and courteous manner for client projects
- Performs related work as required and works on special projects, as requested
- Interacts with fellow team members to enhance project performance
- Provide technical support for end users through effective troubleshooting and problem-solving
- Transfers customers to other internal departments where appropriate.
- Identifies the need to escalate specific issues and follow through where necessary
- Proactively keeps up to date on new procedures

Requirements:

- Good English Communication Skills
- At least 1 year in college, preferably in a technical course
- Related work experience (Call Center or IT-related) preferred
- Previous experience on a shift work environment preferred
- Knowledge in Computer Operating Systems and internet application like Microsoft Windows/XP , Macintosh and Outlook
- Strong computer typing skills and ability to multi-task
- Tech-savvy with Android OS and other digital media knowledge
- High School graduates are welcome but previous experience in related field required
- Currently not enrolled


JOIN THE FUN AT TELETECH NOVALICHES!

Mid-Week Career Fair! Free snacks for the first 50 walk-in applicants every Wednesdays and Thursdays

Walk in & Load Up! First 10 call center agents to walk in and apply get cellphone prepaid cards

All hires for the November 28th class will get a chance to win an Asus Eee Pad Transformer!


WALK-IN NOW!

Bring your updated resume & a valid ID.

Visit us at Level 1 & 2, Robinsons Nova Market,
corner Maligaya, Quirino Highway, Novaliches, Quezon City

To know more: Call TeleTech Novaliches at (02) 461.2011 or Text TTECH_NOV APPLY (Complete Name) (Email Address)then send to 2327 (Globe users) or to 0917-890-2327 (Non-Globe users)

To apply online, visit www.TeleTechJobs.com.


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Published at 14-11-2011
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