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Full-time Customer Retention Manager / Executive- Makati

at Gladys Anne Roque in

Customer Retention Manager / Executive- Makati


9:00AM to 6:00PM

The Customer Retention Manager / Executive (China) role is to continuously monitor and
gather customer information and activities, working with various departments internally to
manage customer retention. Reporting to the East Asia Business Development Director Manager
is responsible for managing the existing customers providing incentives, ideas, campaigns, etc to
generate continuing business revenue from them.

• Maintain excellent knowledge of our products and services in order to understand
customers’ activities and habits.
• Working with the Business Development team (China) to formulate quarterly strategies
for customer retention.
• To plan, develop and execute Marketing and Promotional campaigns for Retention and
Reactivation of existing customers. Identify opportunities to turn inactive customers
into returning customers.
• Using existing tools in the company and necessary resources to achieve retention
numbers target.
• Inter-departmental communications and collaborations, working with product
• Produce Retention Reports on a bi-weekly, Monthly, Quarterly and Yearly basis.
• Scope of responsibilities may vary depending on situation and as directed by the

• At least 3 years working experience required, preferably in the field of online industry,
online marketing or online sports betting and casino an asset.
• Experienced in customer servicing and management role.
• Good written and verbal communication in Mandarin (Simplified Chinese) and English
• Proven experience in developing effective strategies in customer centric activities
targeted towards the Chinese market.
• Attention to detail and accuracy with the ability to multi-tasks.
• Excellent interpersonal skills, an aptitude for teamwork and the ability to brainstorm
ideas and work in close partnership with others;
• Ability to manage own workload and fully responsible for datelines.
• Willingness to learn and a passion for online marketing and communication.
• Preferably a Chinese National from Mainland China.
• Candidates without relevant experience will be considered for the executive role.


Send resume at [email protected]

Gladys Anne Roque
Dencom Consultancy & Manpower Services
Unit 3009, City Land Pasong Tamo Tower, 2210 Don Chino Roces Ave. Makati City
Tel. No. 813-69-77 | Fax No. 728-43-51 | Mobile No. 0916-641-0948 / 0923-9834014
Website: Email Address: [email protected]

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Published at 30-11-2011
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