applicants

Mandarin Technical Support -Ortigas 60k

• At least 18 yo
• At least 2 years college/vocational course
• Conversational in English language
• Willing to work on shifting schedule, holidays and weekend
• Native/near native speaker
• w/technical background
• Day shift

Additional Info:

Start date is July 9

• Can communicate with customers at various technical levels
• Analytical problem solving skills
• Good probing skills
• Good time management skills
• Ability to handle difficult customers effectively; ability to set expectations and deliver
information in a positive way
• Cultural/market sensitivity with respect to norms of the customer base
• Must Posses utmost Integrity and Trust
• Emphasis on the value of being trustworthy
Technical Skills
• Typing speed of 20 wpm with 85% accuracy as verified by a formal test
• Internet Savvy
• PC Experience ‐ Windows 2000, Windows XP, Windows Vista & Windows 7
• Hardware & Software Troubleshooting Skills
• Familiar with Software Installation
Experience
• With 6 months to 1 year of call center experience (Feel free to endorse candidates with less than 6 mos cc)
• Technical Support experience in customer service oriented industry, retail, sales or other
“helping” business is a plus
4
Profile revisions and
changes
Education
• At least 1 year in college
• Preferably Business, BS Computer Science, Information Technology or any related course or
equivalent

Send resume at [email protected]

Gladys Anne Roque
Dencom Consultancy & Manpower Services
City Land Pasong Tamo Tower, 2210 Don Chino Roces Ave. Makati City
Tel. No. 813-69-77 | Fax No. 728-43-51 | Mobile No. 0916-641-0948 / 0923-9834014
Email Address: [email protected]