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Mandarin Customer Service Supervisor - Makati
at Gladys Anne Roque in
Mandarin Customer Service Supervisor - Makati
Responsibilities:
• Supervises and coordinates activities of employees engaged in customer service activities
• Plans, prepares, and devises work schedules
• Energize and motivate employees
• Observes and evaluates employee's performance
• Issues instructions and assigns duties to employee
• Prepare training, educate and give instructions to employees
• Supervise quality-monitor employee's interactions with customers
• Communicates with other departments and management to resolve problems at work
• Consult employee in resolving problems and completing daily tasks
• Oversee and execute all down time and emergency operating procedures and processes as appropriate
• Resolves complaints and answers questions of customers regarding services and products
• Prepares daily, monthly reports
• Makes recommendations to management concerning employee and improvement of procedures and quality of service
• Plans and develops improved procedures
Requirements:
• Male/Female
• Willing to work overseas based in Philippines
• University diploma or equivalent in management field
• Fluent in Chinese and English (Speaking, Listening, Writing)
• At least 2-3 years experience in customer service activities
• Ability to encourage and motivate employees with responsible attitude towards their work
• Excellent interpersonal skills
• Be able to plan and prioritize work properly
• Be calm under pressure
• Hardworking, willing to learn
• Good decision-making, communication and IT skills
DIRECT HIRING!!!!
Send resume at [email protected]
Gladys Anne Roque
Dencom Consultancy & Manpower Services
City Land Pasong Tamo Tower, 2210 Don Chino Roces Ave. Makati City
Tel. No. 813-69-77 | Fax No. 728-43-51 | Mobile No. 0916-641-0948 / 0923-9834014
Email Address: [email protected]
Published at 17-07-2012
Viewed: 475 times
Viewed: 475 times