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Customer Service Representatives(Pasig) - Pioneer Account
at Teleperformance in
Responsibilities:
Demonstrates proficient skill in troubleshooting line of question with focus on first-call resolution
Troubleshoots and resolves technical problems over the phone in a single customer interaction
Demonstrated ability to establish and maintain effective relationships with customers.
Supports other lines of business as call volume dictates.
Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or irate customers.
Requirements:
Eighteen years old and above
Experience in technical troubleshooting and customer service is an advantage
Retail or Call Center experience is an advantage
Knowledgeable in MS Office and web- based applications
Must be able to type a minimum of 25 wpm
Demonstrates proficient skill in troubleshooting line of question with focus on first-call resolution
Troubleshoots and resolves technical problems over the phone in a single customer interaction
Demonstrated ability to establish and maintain effective relationships with customers.
Supports other lines of business as call volume dictates.
Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or irate customers.
Requirements:
Eighteen years old and above
Experience in technical troubleshooting and customer service is an advantage
Retail or Call Center experience is an advantage
Knowledgeable in MS Office and web- based applications
Must be able to type a minimum of 25 wpm
Published at 10-10-2012
Viewed: 205 times
Viewed: 205 times