This job ad has been posted over 40 days ago. This ad will EXPIRE in 10 days.

applicants

Full-time Customer Service Representative

at Ferdinand Oscar in

Serves customers by providing product and service information; resolving product and service problems.
Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking


« Return to Home Page
Is this job ad fake? REPORT IT!   
Recommend to a friend
Published at 15-03-2013
Viewed: 43 times